Privacy Policy

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This Privacy Policy describes how Kneeawashau, operating at kneeawashau.world and located at 136 W 87th St, New York, NY 10024, United States, collects, uses, stores, and protects personal information when you interact with our walking club services, membership programs, guided walk passes, and walk gear products.

1. Introduction and Scope

Kneeawashau is committed to protecting the privacy of individuals who visit our website, purchase membership packages such as the Essential Walker Membership, Guided City Walk Pass, or Premium Trail Kit Bundle, register for guided urban walks, or otherwise engage with our walking club services. This policy applies to all personal data processed through kneeawashau.world, our contact channels, and in-person interactions at our New York location.

By using our website, submitting a contact form, purchasing a product, or registering for a walk, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, please refrain from using our services or providing personal information to Kneeawashau.

2. Data Controller Information

The data controller responsible for your personal information is Kneeawashau. For privacy-related inquiries, you may contact us at our address: 136 W 87th St, New York, NY 10024, United States, by phone at +16467895612, or via our contact channel: contact@kneeawashau.world. We will respond to verified privacy requests within the timeframes required by applicable United States federal and New York state privacy laws.

3. Categories of Personal Data We Collect

We collect personal data that you voluntarily provide when interacting with Kneeawashau products and services. The categories of data we may collect include:

• Identity and contact information: full name, email address, phone number, and mailing address when you inquire about or purchase Essential Walker Membership, Guided City Walk Pass, or Premium Trail Kit Bundle products.
• Membership and account information: membership tier selection, walk booking history, guest pass usage, orientation attendance records, and account preferences associated with your kneeawashau profile.
• Payment and transaction information: billing address, payment method details processed through secure third-party payment processors, order confirmation numbers, and purchase history for walk gear and membership products.
• Communication data: messages submitted through our contact form, email correspondence, and records of inquiries regarding urban trails, club membership, or product availability.
• Technical and usage data: IP address, browser type, device identifiers, pages visited on kneeawashau.world, referring URLs, session duration, and cookie data as described in our Cookies Policy.
• Walk participation data: routes attended, coordinator feedback, pace group assignments, emergency contact information provided for guided walks, and accessibility accommodation requests.

4. How We Collect Personal Data

Kneeawashau collects personal data through several channels. Direct collection occurs when you complete our contact form on the homepage, register for a membership, purchase a Guided City Walk Pass, order a Premium Trail Kit Bundle, or sign up for a guided urban walk. We also collect data when you communicate with us by phone or visit our Upper West Side location.

Automatic collection occurs through cookies, analytics tools, and server logs when you browse kneeawashau.world. Third-party collection may occur when payment processors, shipping carriers, or mapping services process data on our behalf during product fulfillment or walk coordination. We ensure that third-party processors handle data in accordance with contractual obligations and applicable privacy standards.

5. Purposes of Data Processing

We process your personal data for specific, legitimate purposes related to our walking club operations and product offerings:

• To process and fulfill orders for Essential Walker Membership subscriptions, Guided City Walk Passes, and Premium Trail Kit Bundles, including payment processing, shipping, and delivery confirmation.
• To manage your membership account, including walk booking, guest pass allocation, tier upgrades, membership pauses, and access to our digital route library.
• To coordinate guided urban walks, including sending schedule confirmations, route updates, weather-related notifications, and safety communications from our walk coordinators.
• To respond to inquiries submitted through our contact form or other communication channels regarding trails, membership benefits, product specifications, or return requests.
• To improve our website, products, and services by analyzing usage patterns, gathering feedback, and conducting internal research on member preferences and walk participation trends.
• To comply with legal obligations, including tax reporting, consumer protection requirements, and responses to lawful requests from government authorities.
• To protect the rights, safety, and property of Kneeawashau, our members, and the public, including fraud prevention and dispute resolution related to product purchases and walk registrations.

6. Legal Bases for Processing

We process personal data based on one or more of the following legal grounds: your explicit consent, provided when you check the consent box on our contact form or agree to membership terms; performance of a contract, necessary to deliver the walking club products and services you have purchased or registered for; legitimate interests, such as improving our services, ensuring walk safety, and communicating relevant product updates to existing members; and compliance with legal obligations under applicable United States and New York state laws.

7. Data Sharing and Third Parties

Kneeawashau does not sell your personal data to third parties. We may share personal information with trusted service providers who assist us in operating our walking club, including payment processors for membership and product transactions, shipping carriers for Premium Trail Kit Bundle deliveries, email service providers for walk schedule notifications, website hosting providers, and analytics platforms that help us understand how visitors use kneeawashau.world.

We may also disclose personal data when required by law, in response to valid legal process, to protect the safety of walk participants during guided urban trails, or in connection with a merger, acquisition, or sale of business assets, provided the receiving entity agrees to honor this Privacy Policy.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy. Membership account data is retained for the duration of your active membership and for a period of three years following cancellation to address potential disputes, refund requests, or legal requirements. Transaction records for walk gear purchases and walk pass sales are retained for seven years in accordance with tax and accounting regulations. Contact form submissions are retained for two years unless you request earlier deletion. Technical logs and analytics data are typically retained for twelve months before anonymization or deletion.

9. Data Security

Kneeawashau implements appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include HTTPS encryption across kneeawashau.world, secure payment processing through PCI-compliant providers, access controls limiting employee access to personal data on a need-to-know basis, and regular review of our data handling practices. While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data held by Kneeawashau: the right to access and receive a copy of your personal data; the right to correct inaccurate or incomplete information; the right to request deletion of your personal data, subject to legal retention requirements; the right to restrict or object to certain processing activities; the right to data portability for information you provided in a structured, commonly used format; and the right to withdraw consent at any time where processing is based on consent, without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us using the information provided in Section 2. We may request verification of your identity before processing your request. Residents of certain states may have additional rights under local privacy legislation, and we will honor those rights as applicable.

11. Children's Privacy

Our website and membership products are intended for individuals aged 18 and older. Kneeawashau does not knowingly collect personal data from children under the age of 13. Youth between 14 and 17 may participate in walks only when accompanied by a parent or guardian who is a registered member. If we become aware that we have collected personal data from a child under 13 without parental consent, we will take steps to delete that information promptly.

12. International Data Transfers

Kneeawashau operates primarily in the United States. If you access kneeawashau.world from outside the United States, your personal data may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using our services, you consent to the transfer of your data to the United States for processing in accordance with this Privacy Policy.

13. Product-Specific Privacy Notices

Essential Walker Membership: When you subscribe, we collect billing information and walk attendance records to manage your two monthly guided walks and digital route library access. Guided City Walk Pass: We track session redemption, expiration dates, and transfer requests to administer your five-session pass. Premium Trail Kit Bundle: We collect shipping address and delivery preferences to fulfill your physical product order. Each product may involve sharing limited data with fulfillment partners solely for delivery and support purposes.

14. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our walking club products, services, legal requirements, or data processing practices. When we make material changes, we will update the date at the top of this page and, where appropriate, notify active members via email or a notice on kneeawashau.world. Your continued use of our services after changes take effect constitutes acceptance of the revised policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact Kneeawashau at 136 W 87th St, New York, NY 10024, United States, call +16467895612, or reach us through contact@kneeawashau.world. You may also visit our contact section at kneeawashau.world to submit a written inquiry.